Refund Policy

Last updated 27 October 2026

In short: if we don't deliver your report within 48 hours of payment, or the audit fails on our side, you get a full refund. Once the report is delivered, it is not refundable, unless it is missing what we promised and we cannot fix that.

You get a full refund if

• We do not deliver your report within 48 hours of successful payment (or of receiving information we asked you for, if we needed it to start). We will email you if your report is late.
• The audit fails for a reason on our side, or with the AI providers we use, and we cannot complete it.
• After you pay, it turns out we cannot audit what you submitted (for example the website is unreachable, or it is a personal or social media profile). We check this before taking payment wherever we can.
• You were charged twice, or charged the wrong amount.

Once your report is delivered

A delivered report is not refundable, because the work and the third-party costs behind it have been spent. If your report is missing something our website or order page said it would include, tell us within 14 days of delivery. We will fix it, and if we cannot, we will refund you in full.

We do not refund because an AI assistant later changes its answers, or because a recommended fix did not produce the result you hoped for. We never promise those outcomes.

How to ask for a refund

Email [email protected] from the address you ordered with, within 14 days of payment, of delivery, or of our late-report email, whichever is latest, with your order email or receipt. Approved refunds go back to the original payment method. Your bank or card provider usually shows them within 5 to 10 business days.

Please contact us before disputing a charge with your bank. We can usually resolve it faster.

Your legal rights

This policy does not reduce any rights you have under the law that applies to you.